Fax Guy Shawn recently shared with me a common RightFax issue that he has encountered while helping our support customers and he thought you would want to be in on the scoop too! Not all issues can be remedied via simple instructions and screenshots, but this one is pretty easy to follow. Our hope is that you can get through this one alone, but if you need us, we are here.
Basically, anytime a print driver is updated on the Windows 7 operating system with FaxUtil installed, some advanced properties on the RightFax Fax Printer get reset. In order for Print to Fax to resume functionality, these settings need to be modified back to the way RightFax likes.
There are two special considerations for Microsoft Windows 7 for Print to Fax:
- Windows 7 does not include the HP Laser Jet 4 printer driver.
- If any print driver is changed in Windows 7, the print processor for the RightFax Fax Printer is reset to Windows, preventing the fax dialog from appearing.
The location where this can be changed back is as follows:
Devices and Printers -> RightFax Fax Printer -> Right-click, select Printer Properties -> Advanced -> Print Processor
This will default back over to winprint if/when any driver is updated. This should be set to RFPrint in order for Print to Fax to function correctly. Also note that the HP LaserJet 4 printer should be selected.
This is the location of the registry key to control this setting as well:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\RightFax Fax Printer]
No popup to enter Fax Information
To have RightFax offer the Fax Information dialog box when utilizing Print-to-Fax:
Right-click the RightFax system tray icon and select ‘Configuration’
Find the ‘RightFax Fax Printer’ and, if configured for Windows, change to RightFax
How was that? Not too bad? Like I said earlier, give us a call if your RightFax needs go beyond this tutorial. Hey, we’re The Fax Guys and we are here to help!