Installing a Rightfax server is a complicated process that requires a lot of configuration and setup to be completed correctly. On top of the initial installation, RightFax will need to be updated and configured upon installation as well as integrated to your current software, medical archives and any other peripheral technology that you have installed.
Because installing fax server is a multi-step process, this leaves a lot of room for error, which can be detrimental for companies who handle sensitive information regarding their clients.
These are some of the more common mistakes that people make when installing a RightFax server.
#1: Not Understanding the System Requirements
RightFax is compatible with many systems, but occasionally there are companies that use outdated technology that does not integrate properly with RightFax.
Make sure you fully understand the minimum and recommended hardware and software requirements for the current version of RightFax. You may also want to ensure that your version of SQL Server, .Net framework and other programs are compatible with the system.
The fax boards and virtual SIP software that RightFax supports are also compatible with specific types of phone lines:
- Loop-start (regular analog phone lines)
- Direct Inward Dial (DID)
- Dialed Number Identification Service (DNIS)
- Integrated Services Digital Network (ISDN)
It is essential to provide a platform that meets the minimum RightFax system hardware requirements. If you are using SIP Trunking – either directly from your phone company – or your company PBX, you must make sure your gateways, firewalls and session border controllers are going to work.
#2: Not Having the Server Prerequisites Completed
Before a server can be installed, there are several preparation that must be made, including:
- Downloading all new RightFax software to the new server.
- Configuring virtual and physical Windows server(s) builds and Windows updates.
- Configuring all network infrastructure and telephony platforms.
- Selecting and configuring where the RightFax SQL database will reside.
#3: Not Having Someone Onsite Who Understands FoIP/VoIP
During the installation process, it is necessary for a person to be present who understands the current Fax over IP (FoIP) and Voice/VoIP systems. This helps with troubleshooting the system if the need arises. This representative should also either possess or have access to someone who possesses the following skills:
- SQL database environment administration
- Windows Domain administration
- Telephony administration
- Any applicable third party software (Oracle, SAP, etc.)
The RightFax server is integrated into many of your systems, so it’s imperative to have the right people involved during the install.
#4: Not Running Tests After Installation
After the installation is complete, and before the server and environment go live, you should be prepared with a test plan to make sure that all integrations are running properly and to uncover any possible errors.
Make sure that you:
- Test Incoming/Outgoing Faxes
- Test Applications that link into RightFax
- Test RightFax to email and email to RightFax
- Test scanning from copiers or MFD devices (if integrated)
- Setup and test Delegate access to important mailboxes
- Check your incoming fax numbers
#5: Forging Ahead on Your Own
It may seem like a good idea to go it alone, but an incorrectly installed and configured fax server leaves you open to breaches in security and functionality. In order to ensure that your server is integrated properly, and continues to work to the best of its ability, it’s always best to leave the installation and support to a company like The Fax Guys. Our team has installed over 1,000 fax servers over an 18 year history and supports over 800 RightFax servers across the country. Contact us today for reliable installation, support and customer service.