Our most successful RightFax FaxServer implementations are with Cisco / CUCM. We have done integrations for years with Cisco – including 2811 Gateways. OpenText RightFax has successfully completed interoperability testing and certification with Cisco Unified Communications Manager 9 and CISCO Unity Connection® 9.
RightFax can be integrated with Cisco enterprise messaging applications such as Cisco Unified Communications Manager (formerly Cisco Unified Call Manager) and Cisco Unity Connection. RightFax supports direct integration to Cisco gateways or routers and Cisco Unified Communications Manager via the T.38 real-time FoIP standard.
The connection uses a minimal amount of server processing power and supports SIP, H.323 and MGCP protocols. RightFax currently supports Cisco IOS Gateway Series and Universal Gateway Series (those that are T.38 compliant) version 12.3 or later (SIP and H.323) as well as Cisco Unified Communications Manager as follows:
- For H.323; release 4.2.3 or later (within the 4.2x product line)
- For SIP; release 5.0.4(a) or later (within the 5.0x product line)
- For SIP and H.323; OpenText RightFax v9.4 supports 7.x and 8.x
- For SIP; OpenText RightFax 10.5 supports 7.x, 8.x, and 9.x
RightFax eases administration of call traffic by combining voice and fax into a centralized dial plan within Cisco Unified Communications Manager. It is no longer necessary for users to manage separate call centers. Additionally, all call traffic is routed through the Cisco solution with support for multiple protocols (MGCP, H.323 and SIP). Finally, fax routing can be delivered based on measures within Cisco Unified Communications Manager such as time and other criteria.
RightFax offers additional improved network performance over existing options. A major drawback of current analog based fax technology is poor call performance when converting analog fax calls from fax machines or MFPs into IP calls. An Analog Telephone Adaptor—a handset to-Ethernet adaptor that turns traditional telephone and/or MFP devices into IP devices—generally returns mediocre call performance and successful transmission for only 70 percent of the calls. RightFax replaces the ATAs so all analog equipment can be connected and controlled via the IP network. This capability helps organizations optimize infrastructure and increase the ROI and functionality of MFPs.
Further benefits of RightFax are the same as the results typically experienced by the thousands of RightFax installations within all types of environments.