RightFax 16, Enhancement Pack 4 is the most recent version of the OpenText fax software. It’s been out for quite a while now, but not everyone has fully upgraded their fax server to the new version. If you are thinking of upgrading, here are a few of the enhanced features, modules and other capabilities you will be able to utilize.
Updated User Client – on Your Browser
RightFax 16.4 features a new web-based user client called RightFax FaxUtil Web that offers all the functionality of RightFax FaxUtil, but it’s right on your web browser. This eliminates the need for users to manage a Windows-based RightFax user client.
New Archiving Capability
A new add-on module, RightFax Archive, is available to users interested in storing and organizing all their faxes within RightFax. Administrators can now use this archiving tool to store their faxes without slowing performance or resorting to using third-party tools. Users can now keep their faxes in their inboxes as long as they want (barring retention limitations via industry regulations or company policy). This module can also be used in conjunction with the updated web-based user client.
SMS Service Upgrade
With the help of a new add-on, RightFax’s SMS service now allows users to send messages as part of a workflow or business process. RightFax’s SMS service integrates seamlessly with leading EMR, ERP and CRM systems, allowing admins to send messages and set up notifications with ease.
New Analytics Capabilities
Further improving upon the enhancements brought by RightFax 16.2, OpenText has now added capabilities that allow non-administrative users to view analytics metrics based on their user permissions. This allows for controlled visibility across an entire organization. RightFax Analytics also now allows visibility into channel utilization, allowing admins to study channel saturation and potential bandwidth issues.
Finally, RightFax 16.4 now provides up to a full year of data that includes Fax Volume Counts, Send Attempts, Fax Page Counts and Channel Utilization.
Security is one of the top concerns for fax users, and RightFax 16.4 provides enhancements via secure FoIP channels that encrypts traffic within the firewall. This new channel, RightFax Secure FoIP, has support for TLS over SIP, which provides endpoint authentication using mutual or two-way authentication on a hop-by-hop basis.
Users can choose to upgrade their existing channels to these secure channels if their telephony lines allow for it.
RightFax 16.4 has a new integration that allows OpenText Cloud Capture service to communicate with RightFax servers to receive inbound faxes. The integration also applies optical character recognition to the fax content in order to extract data and transfer it into other backend systems.