Contact: Brant Skogrand, APR, MBC
KC Associates, LLC
Minnesota Business Honors The Fax Guys as a “Best Company to Work For”
for a Second Year
Recent customer satisfaction survey reaffirms correlation between
high levels of employee satisfaction and high client satisfaction marks
BURNSVILLE, Minn. (May 6, 2013) — Sustaining significant growth while maintaining high levels of employee and client satisfaction is a challenge most organizations face, but not for The Fax Guys, a division of Dynamic Solutions Group. They make it look easy. In fact during the last 12 months, The Fax Guys were recognized by OpenText, the manufacturer of RightFax, as Partner of the Year, received outstanding customer satisfaction marks, and for the second year in a row, won inclusion in Minnesota Business’ second annual “100 Best Companies to Work For” competition.
In its second year, Minnesota Business’ “100 Best Companies to Work For” competition salutes Minnesota organizations that are setting the standard for leadership, benefits, best work environment, innovative training programs, and employee happiness. After being nominated, each of the company’s employees were anonymously surveyed by an independent research group commissioned by Minnesota Business and asked to share their thoughts on the work environment, benefits, leadership, and overall workplace culture.
“All that we have achieved in the past year can be linked back to the amazing group of individuals that make up our team,” said Greg Osterdyk, Owner and Chief Fax Guy at The Fax Guys. “We’ve created a collaborative and engaging workplace environment that not only supports high employee satisfaction but also high levels of customer satisfaction. You simply can’t have one without the other.”
In a recent customer satisfaction survey, the company received high marks (more than 90 percent agree or strongly agree) on responsiveness, collaboration, knowledge, professionalism, and most importantly, value. Additionally, 90 percent of customers surveyed indicated that they would recommend The Fax Guys to other businesses. Of note, The Fax Guys’ technical support team received the highest ratings.
“Every day we work with customers to make their businesses more efficient,” said Brent Lothrop, Owner and President of The Fax Guys. “The results of our customer satisfaction survey illustrate what we already know — we have a great team.”
About The Fax Guys (www.thefaxguys.com)
Founded as Dynamic Solutions Group in 1998 and rebranded as The Fax Guys in 2011, the company continues to focus exclusively on fax automation. The Fax Guys have completed nearly 800 fax server installations nationwide, integrating with countless applications for seamless workflow. Customers are from diverse industries including health care, manufacturing, government, financial services, and transportation. The Fax Guys provide state-of-the-art products like RightFax and FaxPing. RightFax enables users to send, receive, and manage documents directly from their desktop, email, and other applications. In late 2011, The Fax Guys introduced FaxPing, a service that automatically monitors and tests fax systems.
Media contact: Brant Skogrand, APR, MBC; KC Associates, LLC, firstname.lastname@example.org, 626.756.4763