Customer satisfaction is major concern for any business, regardless of the industry. For multifunction device dealers (MFDs), the idea of satisfaction has revolved around the products they sell and the installation services they provide. It’s about identifying what fax customers need and how MFDs can provide that level of service to them.
But what exactly do fax customers need?
What Fax Customers Want
Businesses who fax are looking for many things:
- Customized fax solutions that work with their existing infrastructure
- Fax software that integrates with their MFDs
- Reliable support for their fax solutions that keep them up and running all year round
- Easy-to-use fax software that is safe and secure
- Consistent updates on software
- Add-on products that allow them to customize their software to work better within their day-to-day operations.
While MFD dealers have a range of fax machines and other devices, the problem remains that many MFD dealers do not provide fax software and support. Those who do are in a unique position. Their ability to be a complete solutions provider for their customers puts them automatically ahead of their competition the minute that contact is made with a new prospect.
Teaming Up With the Right Partner
Most MFD dealers do not offer fax software for one or more of many reasons:
- They do not know enough about the software
- They cannot provide the level of support that their customers need
- They cannot take on the risk of adding new products and/or services
Thankfully, there is a way for MFDs to offer fax software to their clients that removes the risk while granting them the ability to offer customizable solutions and comprehensive support.
That solution is The Fax Guys Partner Program. This initiative allows MFD dealers like you to team up with our expert team here at The Fax Guys to offer exceptional software and support to your customers. We can help you with everything from sales to installation of a RightFax server and even year-round support.
Most importantly, The Fax Guys Partner Program is 100% risk free for your company. You and your team can have as much or as little to do with the process as you choose. We will customize a partnership that works for your business and allows you to provide the solutions your customers are demanding.
Make your fax customers happy. Join The Fax Guys Partner Program today.