It is our goal to make sure that renewing your annual RightFax Support is a smooth process for everyone involved. With that in mind, we wanted to alert you to a rule that OpenText (the manufacturer of RightFax) will be enforcing immediately.
When planning your annual RightFax Support contract renewal, please keep in mind the following:
Taken from the OpenText Software Maintenance Handbook:
5.1 Initial Term and Renewal:
The initial term for OT Protect Software Maintenance Program is twelve months beginning on the date the Covered Software is delivered by OT to you which may be accomplished by making the Covered Software available to you by electronic download. Unless either party (end user or vendor) provides 90 days written notice prior to the expiration of the current term, the OT Protect Software Maintenance Program will automatically renew for a subsequent 12-month term, commencing on the day following the expiration of the current term. Before the commencement of a term, you will be obligated to pay the applicable entire annual OT Protect Software Maintenance Program fee with respect to the Covered Software which you have licensed from OT, failing which OT may suspend some or all of the OT Protect Software Maintenance Program services until payment has been received. Such suspension shall not relieve you from your obligation to pay the applicable OT Protect Software Maintenance Program fee. OT may increase the annual fee for subsequent terms of software maintenance by no more than 10% of the price of the previous term. All fees paid for the OT Protect Software Maintenance Program are non-refundable.
To download the most up-to-date version of the Software Maintenance Program Handbook, click here.
In a nut-shell. If you know in advance that you might be decommissioning any components of your RightFax environment, OpenText needs to be alerted 90 days prior to your expiration date. We can help you formally submit this notice. Simply reach out to your Account Manager, they are happy to help 952-224-3340.
Or use this form to contact us.