When it comes to electronic document management (ECM), enterprises have expressed that compliance and security remain at the top of their list of concerns year after year. This presents both a speed and efficiency problem for businesses that deal with sensitive information, specifically because complying with government regulations takes time, which often slows down their workflows and decreases customer satisfaction.
To further complicate matters, document management systems are only a single piece of the compliance puzzle. While the storage and organization capabilities of ECMs promote faster, more efficient workflows, they completely lack the capability to send or receive information from internal or external systems.
Transmission capabilities are still exclusive to email and enterprise fax software. And since email security is lacking, fax remains the preferred method of sending and receiving critical medical and business information. But ECM and enterprise fax are two separate systems, making seamless integration necessary for complete security and compliance.
Can Fax Software and ECMs Cooperate
Unlike physical fax machines that remain out on the floor of many businesses, enterprise fax software bridges the disconnect between fax and content management. No scanning or printing is necessary to transmit documents from ECM to the fax server.
With software like RightFax, businesses can seamlessly integrate an ECM with their fax server, bridging the gap while increasing efficiency, security and compliance. RightFax easily integrates with healthcare EMR/EHR systems like:
RightFax also integrates easily with business ERP/CRM systems like:
- Microsoft Dynamics
Making Compliance and Efficiency Easy
Creating a better workflow is simple with fax and CRM. Searchable indexes make it easy to pull up information and send it to fax servers for external transmission. Incoming faxes can also be stored within content systems, and products like PSIcapture make it easy to scan faxes, capture information and extract data. By integrating RightFax and ECM systems, business can remain compliant with applicable regulations without sacrificing efficient process that save money and increase customer service.
For more information on how RightFax can integrate with your ECM, contact The Fax Guys today.