When planning your annual RightFax Support contract renewal, please keep in mind the following:
Taken from the OpenText Software Maintenance Handbook:
5.1 Initial Term and Renewal:
The initial term for OT Protect Software Maintenance Program is twelve months beginning on the date the Covered Software is delivered by OT to you which may be accomplished by making the Covered Software available to you by electronic download. Unless either party (end user or vendor) provides 90 days written notice prior to the expiration of the current term, the OT Protect Software Maintenance Program will automatically renew for a subsequent 12-month term, commencing on the day following the expiration of the current term. Before the commencement of a term, you will be obligated to pay the applicable entire annual OT Protect Software Maintenance Program fee with respect to the Covered Software which you have licensed from OT, failing which OT may suspend some or all of the OT Protect Software Maintenance Program services until payment has been received. Such suspension shall not relieve you from your obligation to pay the applicable OT Protect Software Maintenance Program fee. OT may increase the annual fee for subsequent terms of software maintenance by no more than 10% of the price of the previous term. All fees paid for the OT Protect Software Maintenance Program are non-refundable.
Check out the most up-to-date version of the Software Maintenance Program Handbook here.