If your RightFax server is integral to your business, you want to make sure that you partner with a company who can offer you far more than the initial setup and installation of your fax server.
Fax servers are an ever-evolving technology, which means that they need to be frequently updated, and they occasionally experience a few hiccups in functionality. These few imperfections are what make having a RightFax partner so valuable for any company.
Whether you need to update your system or quickly get it back up and running, you want to rely on a RightFax authorized partner that has a few key qualities that guarantee you will get the best service possible.
Unrivalled Expertise with RightFax
Some companies feature RightFax as just one of the servers they work with. While this helps them branch out and acquire new customers, it leaves their RightFax customers on the bad end of their inexperience with the system. Look for a partner that has been around to see RightFax evolve. RightFax isn’t going anywhere, and your provider shouldn’t be either.
When searching for a RightFax partner, make sure they understand everything there is to know about the system, and make sure they understand it better than anyone else. Having a partner who solely works with RightFax will undoubtedly get you the best service when you need it.
Direct Access to call OpenText
Not all RightFax support providers are created equal. Make sure your provider is authorized to call OpenText (the manufacturer of RightFax). When an escalation is needed, you need your partner to go straight to the manufacturer.
Comprehensive Technical Support Options
When the time comes where you need to fall back on your RightFax partner for support, you want that partner to act quickly to identify and fix the server issue. Rather than setting up a support ticket, then waiting hours for a response, go with a company that offers 24-hour support every day of the year.
Don’t be put hold when you need a quick fix, look for a RightFax partner that has a variety of support options, allowing you to choose which one works best for your business.
A Partner and a Teacher
You should be able to rely on your RightFax partner to offer you support when you need it, but that partner should also be able to teach you more about the system you use every day.
With free access to training videos and tutorials to help you overcome basic troubleshooting issues, RightFax University from The Fax Guys has all the tips and training you need to become better acquainted with your RightFax server.
When you work with our team here at The Fax Guys, you will have all the support and expertise your business needs to make its RightFax server a worthwhile addition. Contact us today to get started.