When we setup a RightFax server for new clients, the question of support always surfaces. Most businesses wonder if they need 24×7 fax support, if any at all.
If the same question has crossed your mind, read on to find out why 24×7 support is right for your business.
RightFax is Critical to Your Business
Your fax server is one of the most important pieces of technology in your office, which is why you should make sure that it is reliable, efficient and fully operational at all times.
When your server is down, so is your business. If you deal with heavily regulated documents that need secure transmission, your fax server is the only way to do it. When it is not working properly, or service is spotty, it can severely impact your day-to-day operations, causing you to lose out on business and risk incurring fines due to violations of HIPAA and other regulatory policies.
You May Not Always Know Why Your Server is Down
When something goes wrong with your fax server, you want to have the problem resolved as soon as possible. While your team members will be capable of fixing many problems themselves — our support staff can also fix many of them remotely — the first step is to identify what is causing the issue.
With 24×7 support, you will be able to submit support tickets at any time of the day. The solutions you need will always be available to you.
Bonus Tip: Further Protect Yourself With Daily FaxPings
What’s the worst type of fax server issue? One that persists without you knowing it exists! By signing up for daily FaxPings, we will ping your machines as often as every 15 minutes to make sure that they are always up and running.
Critical Support From a Reliable Team
At The Fax Guys, all our support options come with live support Monday-Friday, 8 AM to 5 PM (in YOUR time-zone) as well as a 24-hour online help desk portal, where you can submit service order tickets and get the help that you need.
You also get exclusive access to RightFax University, our online training portal that provides you with training videos on different questions and troubleshooting issues that you may encounter with RightFax.
We support more than 800 RightFax environments across the country, To add yours to our ever-growing list, contact our team today.